One of the keys to a successful franchise operation is a standardized system that Franchisees follow to ensure consistency throughout the organization. A Franchise Operations and Policies Manual is one of the most effective methods of conveying policies, procedures, and operating systems to new Franchisees. Existing Franchisees also benefit from a comprehensive Manual in the ongoing operation of the Franchise Business. When properly implemented, the Manual ensures greater consistency between the independently operated franchise locations. It also saves valuable resources at the corporate level by minimizing the time franchise personnel spend responding to Franchisees’ questions.
The Franchise Operations and Policies Manual produced by FranSource acts as both a training manual for new franchisees and a reference guide for established franchisees. The FTC permits the Manual to be a unilateral extension of the Franchise Agreement. This allows the Manual to serve as the vehicle through which your company may modify policies, processes, procedures and other “nonmaterial” aspects of the franchise business. Recognizing that successful systems change and evolve, the pagination of the Manual is specifically designed to allow for easy updating as modifications and enhancements to the system are made.
FranSource determines the content of the Manual through the use of questionnaires, interviews, and onsite visits to view your operation first-hand. The content of the Manual includes comprehensive information pertaining to the development and operation of the Franchise Business. Forms and other materials used in the operation of the franchise are also included.
We review your existing training materials and programs and advise you concerning recommended modifications as appropriate for the Franchise Business. If employee training manuals have not yet been developed, we will produce the manuals to ensure the proper training of your Franchisees’ employees. We also provide assistance and recommendations to define and establish appropriate training requirements for employees of the Franchise Business.
We consult with you to establish the initial training program for Franchisees. A training itinerary is produced which outlines the training content, hours devoted to each topic and other related information. Initial Franchise Training may be conducted at the corporate office and/or the Franchise Business.
The production of a Styles Guide may be required when compliance with extensive design and layout specifications is mandated. When the specifications and requirements are more basic, this information is typically included in the Franchise Operations and Policies Manual. Information provided in the Styles Guide includes trade dress specifications and requirements, costs, ordering policies, and vendor information for items such as carpeting and flooring, wallpaper, paint, wall decorations and signage, ceilings, counters, tables, chairs, display cases and racks, menu boards, and other similar items.
For food and beverage operations, we prepare a full-color Recipes Manual that includes food preparation and storage protocols, recipes, photos, and plating specifications.
We advise you concerning staffing requirements for the franchise operation initially and as your operation grows. We also develop and conduct franchise training programs for your staff.
We advise you concerning franchise inspections that may be conducted by the Franchisor at the Franchise Business. In addition, we prepare a Franchise Inspection Form to be used by your representatives when conducting inspections.
We provide recommendations and assistance in establishing appropriate communication and support programs for your Franchisees. A major component of successful Franchisors, these programs play a key role in maintaining a successful franchise organization. Examples include:
Franchise Extranet Systems
Franchise Advisory Committee
Franchisee Advertising Cooperatives
Franchise Owners Meetings
Franchisee Incentive Programs